A few months ago, we received word that the company that makes Mr. Fixit’s cancer medication was selling that particular division to another drug company. The transition should have been easy. He signed the forms to allow his information to go to the new drug company, and we returned it in a timely fashion. The transition was to take place August 15.
A set of circumstances cropped up that caused me so much stress I was about to lose my mind. It’s been very rough for the last couple of weeks.
Mr. Fixit’s prescription ran out and needed to be renewed before August 29. Since the 15th fell on Saturday, I called to request a new prescription from his oncologist Monday, the 17th. They faxed the new scrip and received confirmation on the same day that the fax had been received. The nurse said I could call that same day to request the medication. His last dose is August 29. I decided to wait until Tuesday to give them time to get the fax into the system. I called. They told me that it takes 2 days for the fax to be sent to the pharmacy. I was told to call back Thursday. I said I would give them an extra day and call on Friday. I called Friday. I was told by the rep that it hadn’t been processed, but someone would call me back that afternoon or Monday, for sure, to make delivery arrangements. No one called. I was beginning to get upset. I called again Tuesday. Again I was told that someone would call me that afternoon or Wednesday. Every time I called I mentioned that his last day for the meds he had on hand was the 29th. No one called.
By Thursday I had given up. I decided that I was not going call again. Mr. Fixit had an appointment so see the doctor today (Fri.), and I was going to bring the problem to his attention hoping that his staff could accomplish more than I was. My stress level was out of sight. At that point, I didn’t know if an interruption in his meds schedule would be a problem. (I found out today that the medication stays in the system for 4 days.)
Finally at 3:30 pm Thursday someone called and said that the meds were scheduled for delivery Monday. I told her that wasn’t soon enough. We had to have it by Friday since UPS doesn’t deliver on Saturdays here. I explained to her the many phone calls I made and the fact that no one had the courtesy to call and explain what was happening. I also told her I had followed all their instructions to the letter. She said she would overnight it. She said that a signature was required on delivery. I said I would wait at home until the UPS guy knocked on the door.
Okay, great. I might mention here that from August 17 to August 27 I was practically tied to the house waiting for phone calls. It’s true that I have a cell phone, but I didn’t know what information would be needed, and I felt like I had to have all documentation close at hand.
Then I remembered after I hung up that Mr. Fixit had his doctor’s appointment Friday. I called our son to see if his son could come our house to sign for the package, but he had to work. I thought that Mr. Fixit could go to the doctor alone and I would wait at home. I realized that wasn’t such a good idea because Mr. Fixit has a problem with his hearing, and with English being his second language, he sometimes has trouble understanding what’s said to him. Again my stress shot up. Ben, our son, said he would take time from work to go with him. That worked out great.
The UPS guy did show up while they were gone. It’s a good thing I was there.
It seemed like everything that could go wrong did go wrong. It was the perfect storm of circumstances.
Now that it’s over I feel like a wet dishrag, but at least he has what he needs. It ended okay. I hope I don’t have to go through that again. The responsibility is onerous.
One nice thing did happen. Yesterday afternoon, a large tree limb fell from the oak tree in the front hard. It didn’t hit the ground; it was hung on another branch. I decided while waiting for the UPS guy, I would get the handy-dandy branch-lopper tool thingy and try to get it down and clean up the mess. I snipped and pulled, snipped and pulled, but the darned thing wouldn’t drop. As it is my nature, I was worried that just as some little kid or small animal wandered into the yard, it would fall and we would be sued. I have such a pleasant outlook, don’t I?
Anyway, the UPS guy came and saw my problem. He pulled it down and even dragged it to the street. Wasn’t that nice of him? Now all I have to do is cut it up with the chain saw so the city will pick it up. I have to wait until someone is here with me in case I need a tourniquet. I remember too well what happened when I used the electric trimmer on the hedges.