Years ago we purchased our satellite system in a retail store when they were very, very expensive. It cost us over $600 for two receivers and dishes. We had to buy a special thing for the dish called a dual LNB so that we would only need one dish. I don’t remember exactly what year we bought it, but for the past several years we have been receiving a gift from Directv because we have been customers for more than 10 years.
Over the years, we have had very few problems. The remotes had to be replaced and the old receivers were replaced. I simply called Directv and arranged for the new receivers, and I ordered the new remotes on line from their web site.
Now we are having a new problem. Through a process of elimination, we think we need a new LNB on the dish itself. The problem? No one sells satellite system and replacements in retail stores. Not Radio Shack, not Best Buy. I have scoured the Directv web site and I can’t find how to order the part or even a new dish.
In the meantime, we are down to one television. Mr. Fixit found a single LNB in the original dish box and it’s working for one TV.
I see Directv trucks running around all over the place, but I think they are installers with no place of business. I think they work out of their homes. Does that mean that I have to pay for a service call to simply buy a part? I am so p.o.ed.
I found a part on line, but we’re not sure if it’s compatible with our system.
I wish there are a number on the Directv web sight for me to call tech support. Who you goin’ to call? Not Directv! I can’t find the number! (Maybe it’s there; I just can’t find it.)