Mr. Fixit wanted to change his withholding status on his W-4 form. Since his company no longer has Human Resource people in stores, he must go to the company's website with any HR problems.
The website indicated that that there are two ways to change one’s withholding: one can either send an email requesting the change or log in to the website and make the change online.
Since we always seem to have a problem logging in, I wrote an email with all the pertinent information asking that the status be changed.
This is the reply I received. It is verbatim except for blocking out identifying information.
“In order to assist you with your request you can access your federal and state with holdings under *** on the ******* website depending on the state that you are in you can change it yourself or you need to fax in a signed request for us to change it for you.”
(Keep in mind that Mr. Fixit’s employer is one of the largest retail chains in the country.)
Whoever wrote this reply needs a few more lessons in sentence structure, grammar, punctuation, and spelling (with holdings?). Sad, isn’t it?
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